Privacy policy

Privacy Policy

Last updated: September 14, 2026

PawMint operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient and curated shopping experience (the “Services”).

PawMint is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified in a way that prevents it from reasonably being linked to an individual.

Depending on how you interact with PawMint, where you live and applicable law, we may collect or process the following categories of information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.

  • Payment and financial information, including payment method, payment confirmation, transaction details and information required by our payment processors.

  • Account information, including your username, password, preferences and account settings where applicable.

  • Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as previous transactions.

  • Communications with us, including information you provide when contacting our customer support team.

  • Device information, including browser type, device information, IP address, network information and other technical identifiers.

  • Usage information, including information about how you browse, interact with and use our website and Services.

  • Marketing information, including your preferences relating to promotional communications and advertising.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you make a purchase, create an account, contact us, subscribe to marketing communications or otherwise provide information to us.

  • Automatically when you browse or use our website, including through cookies, pixels and similar technologies.

  • From service providers that help us operate our website, process transactions, fulfill orders, provide customer support, analyse website performance or perform other business functions.

  • From advertising, analytics, social media and other business partners where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

  • Process and confirm your orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Process returns, refunds and exchanges.

  • Provide customer support.

  • Maintain and manage customer accounts.

  • Remember your preferences.

  • Recommend products that may interest you.

  • Improve the functionality and performance of our website.

  • Provide a personalised shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails and marketing communications.

  • Inform you about new products, promotions and special offers.

  • Measure advertising performance.

  • Display relevant advertisements on our website and third-party platforms.

  • Personalise advertising based on your interactions with our Services.

Where consent is required by law, we will obtain your consent before sending marketing communications or using certain advertising technologies.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions.

  • Detect and prevent fraud.

  • Identify suspicious, illegal or malicious activity.

  • Protect our customers, website and business.

  • Maintain the security and integrity of our Services.

If you create an account with us, you are responsible for keeping your login details and password secure.

Communicating With You

We may use your information to communicate with you regarding:

  • Orders.

  • Delivery updates.

  • Returns and refunds.

  • Customer service inquiries.

  • Account information.

  • Important changes to our Services or policies.

Legal and Regulatory Purposes

We may process personal information where necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal or governmental requests.

  • Enforce our policies or agreements.

  • Establish, exercise or defend legal claims.

  • Investigate suspected violations of our Terms of Service.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business or provide our Services.

This may include:

  • Shopify, which hosts and powers our online store.

  • Payment processors and payment service providers.

  • Shipping, logistics and fulfillment providers.

  • IT, hosting and cloud-service providers.

  • Customer support providers.

  • Analytics providers.

  • Advertising and marketing partners.

  • Fraud prevention and security providers.

  • Professional advisers where necessary.

  • Government authorities or law enforcement where required by law.

We may also disclose information:

  • When you request or consent to the disclosure.

  • To provide products or services that you have requested.

  • As part of a merger, acquisition, restructuring, financing, bankruptcy, sale of assets or similar corporate transaction.

  • Where disclosure is required to protect our legal rights, our customers or other persons.

Our service providers may process personal information only as permitted under their agreements with us and applicable law.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services and enable us to operate our store.

Information submitted through our website may be transmitted to Shopify and other service providers located outside your country of residence.

Shopify may also process information obtained from your interactions with our store and other Shopify merchants in order to provide certain enhanced commerce, analytics, security and advertising features.

For information about how Shopify processes personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to:

  • Operate the website.

  • Remember customer preferences.

  • Maintain shopping-cart functionality.

  • Analyse website traffic and performance.

  • Understand how visitors interact with our Services.

  • Prevent fraud.

  • Measure marketing campaigns.

  • Personalise advertising.

Where required by applicable law, non-essential cookies will only be used after receiving your consent.

You may be able to manage your cookie preferences through our website's cookie settings or through your browser.

Disabling certain cookies may affect the functionality of some parts of the Services.

Third-Party Websites and Links

Our Services may contain links to websites, social networks or other online platforms operated by third parties.

If you follow a link to a third-party website, their privacy and security policies will apply.

PawMint is not responsible for the privacy, security, content, availability or practices of third-party websites or services.

We recommend reviewing the privacy policies of any third-party websites that you visit.

Children's Data

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children below the applicable age of digital consent or majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We use reasonable administrative, organisational and technical measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us using unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • Whether you maintain an account with us.

  • Whether information is required to complete or document a transaction.

  • Legal, accounting and tax requirements.

  • Fraud prevention and security requirements.

  • The need to resolve disputes.

  • The need to enforce contracts or policies.

When personal information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable law.

Your Privacy Rights

Depending on your country or region, you may have certain rights concerning your personal information.

These rights may include:

Right of Access

You may have the right to request information about the personal data we hold about you and receive a copy of that information.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format.

Right to Restrict Processing

You may have the right to request that we restrict certain processing activities.

Right to Object

You may have the right to object to certain processing, including certain uses of personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You can unsubscribe from promotional email communications at any time using the unsubscribe link contained in our marketing emails.

Even after unsubscribing from marketing communications, we may still send transactional or service-related messages concerning your purchases, account or customer support requests.

European Economic Area and United Kingdom

If you reside in the European Economic Area (“EEA”) or United Kingdom (“UK”), applicable data protection laws may provide you with additional rights.

Depending on the circumstances, we may process your personal information based on:

  • Performance of a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate business interests.

  • Your consent.

Where we rely on legitimate interests, we consider whether our interests are overridden by your fundamental rights and freedoms.

You may also have the right to lodge a complaint with the competent data protection supervisory authority in your country.

Exercising Your Rights

You may request to exercise your privacy rights by contacting us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may appoint an authorised representative to submit a request on your behalf.

We will respond to valid requests within the time period required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have questions or concerns regarding how we process your personal information, please contact us first so that we can attempt to resolve the issue.

Customers located in the EEA or UK may also have the right to submit a complaint to their local data protection supervisory authority.

International Transfers

PawMint, Shopify and our service providers may process or store personal information in countries other than the country in which you reside.

Where personal information is transferred outside the European Economic Area or United Kingdom, we will use legally recognised safeguards where required.

These may include:

  • Adequacy decisions.

  • European Commission Standard Contractual Clauses.

  • UK-approved international data transfer mechanisms.

  • Other lawful transfer mechanisms permitted under applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business operations.

  • Our website or Services.

  • Our privacy practices.

  • Applicable laws or regulations.

When changes are made, the revised Privacy Policy will be published on this page and the “Last updated” date will be updated.

Where required by law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices or would like to exercise any of your privacy rights, please contact us:

Email: support.pawmint@gmail.com

PawMint