Terms of service

Terms of Service

Last updated: September 14, 2026

Welcome to PawMint.

These Terms of Service govern your access to and use of the PawMint website, products, services, features and related content.

By accessing our website, browsing our store or placing an order, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our Services.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your country or have permission from a parent or legal guardian

  • You will use the website only for lawful purposes

  • You will not attempt to interfere with, damage, disrupt or misuse the website or its Services

  • Information you provide to us will be accurate and complete

We reserve the right to refuse or restrict access to our Services where reasonably necessary, including in cases of suspected fraud, abuse, misuse or violation of these Terms.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection law.

2. Products & Services

We make reasonable efforts to ensure that:

  • Product descriptions are accurate

  • Images reasonably represent the products offered

  • Product specifications are kept up to date

  • Prices are displayed correctly

However, minor variations may occur in:

  • Colour

  • Packaging

  • Dimensions

  • Materials

  • Product appearance

  • Manufacturing details

These differences may result from photography, screen settings, production batches or supplier updates.

We reserve the right to:

  • Modify products

  • Discontinue products

  • Limit product quantities

  • Change prices

  • Correct errors or inaccuracies

  • Refuse or cancel orders where fraud or unauthorised activity is suspected

Any material changes affecting an existing order will be handled in accordance with applicable consumer law.

3. Pet Product Safety & Responsible Use

Products sold by PawMint must be used only for their intended purpose and in accordance with any instructions, warnings or safety information supplied with the product.

Customers are responsible for selecting products that are appropriate for their pet's:

  • Species

  • Size

  • Age

  • Weight

  • Behaviour

  • Health needs

Pets should be supervised when using toys, feeding accessories, grooming products or other products where supervision is appropriate.

Customers should regularly inspect pet products for damage, loose components, excessive wear or other safety concerns.

Immediately discontinue use if:

  • A product becomes damaged

  • Parts become loose or detached

  • Your pet shows signs of discomfort

  • Irritation or an allergic reaction occurs

  • Continued use could reasonably create a safety risk

PawMint product information is provided for general informational purposes and does not replace professional veterinary advice.

If you have concerns about your pet's health, medical condition, allergies, diet or wellbeing, consult a qualified veterinarian.

4. Orders & Payments

By placing an order, you confirm that:

  • Your billing information is accurate

  • Your shipping information is accurate

  • You are authorised to use the payment method submitted

  • You agree to pay the total amount displayed during checkout

  • Your order may be subject to payment verification or fraud-prevention checks

An order confirmation does not necessarily constitute final acceptance of an order.

We may cancel or refuse an order where:

  • Payment cannot be authorised

  • Fraud is suspected

  • Information is incomplete or incorrect

  • A pricing or technical error has occurred

  • The product is unavailable

  • Fulfilment would violate applicable law

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Prices, Taxes & Currency

Product prices are displayed in the currency selected or shown on our website.

Prices may change without prior notice.

Depending on the customer's location, prices may include or exclude:

  • VAT

  • Sales taxes

  • Import duties

  • Customs charges

  • Other applicable taxes or fees

Any charges collected directly by PawMint will be displayed during checkout where applicable.

Currency conversion rates and fees applied by banks, card issuers or payment providers are outside PawMint's control.

6. Shipping & Delivery

Estimated delivery times are provided as estimates and may vary depending on:

  • Destination

  • Warehouse location

  • Carrier operations

  • Customs processing

  • Public holidays

  • Weather

  • Seasonal demand

  • Transportation disruptions

Please review our Shipping Policy for detailed information regarding processing times, estimated delivery periods, tracking and shipping.

Nothing in these Terms removes any responsibility PawMint may have for delivery under applicable consumer protection law.

7. Returns, Exchanges & Refunds

Returns, exchanges, cancellations and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

Nothing in that policy or these Terms limits statutory consumer rights relating to:

  • Defective goods

  • Incorrect goods

  • Non-conforming goods

  • Distance-selling cancellation rights

  • Other mandatory consumer protections

8. Promotional Offers & Bundles

PawMint may offer:

  • Discount codes

  • Multi-buy offers

  • Free products

  • Bundles

  • Seasonal promotions

  • Free shipping promotions

Promotional conditions will be communicated alongside the relevant offer.

Unless otherwise stated:

  • Promotions cannot be combined

  • Promotions may be limited to certain products or regions

  • Promotions may have expiration dates

  • Promotional inventory may be limited

We reserve the right to cancel or correct promotions affected by technical errors, misuse or fraudulent activity.

Mandatory consumer rights remain unaffected.

9. Intellectual Property

Unless otherwise stated, all content available through PawMint, including:

  • Logos

  • Branding

  • Product images

  • Graphics

  • Illustrations

  • Videos

  • Written content

  • Website design

  • Marketing materials

  • Icons

  • Layouts

is owned by, licensed to or used with permission by PawMint.

Content may not be copied, reproduced, republished, distributed, modified or commercially exploited without prior written permission, except where permitted by law.

The PawMint name, logo and related brand assets may not be used in a manner that could create confusion regarding sponsorship, endorsement or affiliation.

10. Reviews & User-Submitted Content

If you submit:

  • Reviews

  • Images

  • Videos

  • Testimonials

  • Comments

  • Feedback

you confirm that you have the right to provide that content.

You must not submit content that is:

  • Illegal

  • Fraudulent

  • Defamatory

  • Threatening

  • Misleading

  • Infringing

  • Obscene

  • Harmful

  • Unrelated to the product or service reviewed

Where permitted by law, you grant PawMint a non-exclusive licence to display, reproduce and use content voluntarily submitted for review or promotional purposes.

We reserve the right to remove content that violates these Terms or applicable law.

11. Prohibited Uses

You may not use our website or Services:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To distribute malware or harmful code

  • To interfere with website security

  • To attempt unauthorised access

  • To conduct fraudulent transactions

  • To scrape or extract website data in an abusive manner

  • To impersonate another person

  • To abuse promotional offers or payment systems

Violation of these Terms may result in restriction or termination of access to the Services.

12. Accuracy of Website Information

We make reasonable efforts to maintain accurate information.

However, our website may occasionally contain:

  • Typographical errors

  • Pricing errors

  • Product-description errors

  • Availability errors

  • Technical inaccuracies

We may correct such errors at any time.

If an error materially affects an order you have already placed, we will take appropriate action and provide any remedies required by applicable law.

13. Third-Party Services

Our website may use or link to third-party services, including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics platforms

  • Advertising platforms

  • Social media platforms

  • Customer-support services

Third parties operate under their own terms and privacy policies.

PawMint is not responsible for the independent content, policies or practices of third-party websites that are outside our control.

However, this does not affect any responsibility PawMint may have for third-party providers acting on our behalf where applicable law provides otherwise.

14. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

By using our Services, you acknowledge that your personal information may be processed as described in that policy.

15. Website Availability

We aim to maintain reliable access to our website but cannot guarantee that the Services will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Free from technical issues

We may temporarily suspend access for:

  • Maintenance

  • Updates

  • Security measures

  • Technical problems

  • Circumstances beyond our reasonable control

16. Disclaimer

To the extent permitted by law, information on the PawMint website is provided for general informational and commercial purposes.

We do not guarantee that a specific product will produce a particular result for every pet.

Results may vary depending on factors including:

  • Pet size

  • Breed

  • Age

  • Behaviour

  • Health

  • Environment

  • Product usage

Nothing on our website constitutes veterinary or medical advice.

17. Limitation of Liability

To the fullest extent permitted by applicable law, PawMint will not be responsible for indirect or consequential losses resulting from circumstances reasonably outside our control.

PawMint will not be responsible for damage caused by:

  • Intentional misuse of a product

  • Use contrary to supplied instructions or warnings

  • Continued use of a visibly damaged product

  • Unauthorised modification of a product

  • Normal wear and tear

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not limit mandatory rights relating to:

  • Defective or unsafe products

  • Personal injury where liability cannot legally be excluded

  • Fraud

  • Gross negligence where applicable

  • Statutory consumer protection rights

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses reasonably resulting from your unlawful misuse of our website or intentional violation of these Terms.

This section does not impose liability on consumers beyond what is permitted by applicable law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. No Waiver

Failure by PawMint to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

21. Governing Law & Consumer Rights

These Terms are subject to applicable laws governing:

  • E-commerce

  • Consumer protection

  • Contract formation

  • Product safety

  • Privacy

  • Distance selling

If you are a consumer in the European Union, United Kingdom or another jurisdiction providing mandatory consumer protections, nothing in these Terms deprives you of protections that cannot legally be waived.

You may also have the right to bring proceedings in the courts available to you under applicable consumer law.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our Services

  • Our products

  • Our business practices

  • Applicable laws

  • Regulatory requirements

The most recent version will be published on this page.

Changes will apply from the date stated in the updated Terms, subject to applicable law.

23. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Email: support.pawmint@gmail.com

PawMint