Shipping policy
Shipping Policy
Last updated: September 14, 2026
At PawMint, we are committed to providing a smooth, reliable and transparent delivery experience.
Please review the information below regarding order processing, shipping times, tracking and delivery.
1. Order Processing Time
All orders are normally processed within 1–3 business days after payment confirmation.
Orders are generally not processed or shipped on:
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Weekends
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Public holidays
During periods of unusually high demand, promotional campaigns or seasonal peaks, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
2. Estimated Shipping Times
Estimated delivery times vary depending on the destination, warehouse location and local carrier operations.
Estimated Delivery Windows
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European Union: 4–10 business days
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United Kingdom: 4–10 business days
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Other European destinations: 5–15 business days
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Other international destinations, where available: 7–20 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
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Carrier delays
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Customs procedures
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Severe weather
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Public holidays
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High-volume periods
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Transportation disruptions
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Local delivery conditions
3. Shipping Costs
Shipping costs, when applicable, are displayed at checkout before you complete your purchase.
The amount may depend on:
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Delivery destination
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Shipping method
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Order size and weight
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Current promotional offers
PawMint may periodically offer free shipping promotions for selected products, order values or destinations.
Any applicable shipping promotion will be clearly displayed on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.
Please allow up to 72 hours after shipment for tracking information to become active or update within the carrier's system.
It is normal for tracking information to remain unchanged for short periods while a parcel is moving between logistics facilities or countries.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so that we can assist you more efficiently.
5. Customs, Duties & Taxes
Depending on the destination, orders may be subject to VAT, customs duties, import taxes or other local charges.
Where taxes or duties are collected directly by PawMint during checkout, this will be indicated during the purchasing process.
Where charges are not collected by us, additional fees may be imposed by local customs authorities or carriers where applicable.
Customers are responsible for any applicable import charges unless otherwise stated during checkout or required by applicable law.
Customs processing may occasionally cause delivery delays.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that their delivery information is complete and accurate before submitting an order.
Please carefully review:
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Full name
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Street address
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House or apartment number
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Postal code
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City
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Country
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Telephone number
If you notice an error after placing your order, please contact us immediately at:
We will make reasonable efforts to update your information before the order is processed.
However, once an order has been dispatched, we may no longer be able to modify the shipping address.
If a parcel is returned because of an incorrect or incomplete address, failed delivery attempts or refusal of delivery, additional shipping charges may apply where legally permitted.
7. Lost or Significantly Delayed Packages
If your package appears to be lost or significantly delayed, please contact our customer support team.
We will review the available tracking information and, where appropriate, contact the carrier or logistics provider.
Depending on the circumstances and applicable consumer protection laws, an appropriate solution may include:
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Continued carrier investigation
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Replacement shipment
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Refund
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Another appropriate remedy
Customers should not be required to resolve carrier-related issues alone when responsibility for delivery remains with PawMint under applicable consumer law.
8. Packages Marked as Delivered
If tracking indicates that your order has been delivered but you cannot locate it, we recommend first:
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Checking around the delivery location
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Asking household members
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Checking with neighbours
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Checking reception or building management where applicable
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Reviewing any delivery photo or carrier notification
If the parcel still cannot be located, please contact:
with your order number.
We will review the situation and assist you with the next steps.
9. Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
This may occur when:
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Products are stored at different warehouses
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Items have different processing times
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Shipping separately allows faster delivery
If your order is divided into multiple shipments, you may receive separate tracking numbers.
You will not be charged additional shipping fees solely because PawMint chooses to split your order into multiple shipments.
10. Order Cancellations & Changes
If you wish to cancel or modify your order, please contact us as soon as possible.
We recommend contacting us within 12 hours of placing your order.
Email:
We will make reasonable efforts to accommodate your request.
However, orders that have already entered processing, fulfilment or shipment may no longer be eligible for cancellation or modification.
If the order can no longer be cancelled, you may still be able to return eligible products after delivery in accordance with our Refund Policy and applicable consumer protection laws.
11. Delivery Responsibility
We work with third-party logistics and delivery providers to transport customer orders.
Although delivery delays may occasionally occur due to circumstances outside our direct control, nothing in this Shipping Policy is intended to remove or restrict any statutory consumer rights.
For customers within the European Union or United Kingdom, applicable consumer protection legislation will prevail where it provides stronger rights than those described in this policy.
12. Peak Periods & Holidays
During major promotional or seasonal periods, including:
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Black Friday
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Christmas
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New Year
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Major sales campaigns
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Public holidays
order processing and carrier delivery times may be longer than usual.
We appreciate your understanding during these periods.
13. Contact Information
If you have any questions regarding your order, shipping or delivery, please contact our customer support team:
Email: support.pawmint@gmail.com
Please include your order number whenever possible so that we can assist you more quickly.
PawMint
Happier Pets. Brighter Days.